The operator who builds
The Pass · London
Independent technology operations for private members clubs and boutique hotels. Over a decade on the floor, in the cellar and behind the console.
The platform covers part of you and misses the rest. I build for the part that is missing, and leave the rest alone.
Four examples, each drawn to a different set of house rules. All of them work, try it.
Orders raised on the bar against par, and signed off against the weekly budget before a single PO goes to a supplier.
Outcome
Each stage is agreed before it starts and leaves you with something. Without obligation to take the next one.
A conversation, or a walk-through during a live shift. I listen for where the friction actually sits.
FreeWhat you run, what you pay for, what your team actually opens, and where the margin leaks.
Fixed feeA prioritised roadmap you own outright, sequenced around service. Useful even if we stop here.
Fixed feeFixed scope, clear price. Something you can say yes or no to with confidence.
IncludedBuilt, tested against a live shift, documented, handed over. Your team runs it without me.
Fixed scopeEvery stage is quoted before it starts. No day rates, no retainer, no invoice you haven’t already agreed.
The answer is rarely another platform. It’s a sharper layer, built to the shape of your operation.
Floor first
I’ve run the pass and managed F&B across multiple outlets. I’ve felt the problem from the service side.
Own what you buy
Fixed scope, documented, handed over. Not a system you rent forever.
No lock-in
No retainer running quietly in the background. If we stop, you keep everything built up to that point.
Support you can end
90 days of defect cover included. After that, support is available in hours you buy as needed, or a monthly agreement you can end with 30 days’ notice.
The operator who builds
The Pass · London
The platform covers part of you and misses the rest. I build for the part that is missing, and leave the rest alone.
Four examples, each drawn to a different set of house rules. All of them work, try it.
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Outcome
Each stage is agreed before it starts and leaves you with something. Without obligation to take the next one.
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{{ s.price }}Every stage is quoted before it starts. No day rates, no retainer, no invoice you haven’t already agreed.
The answer is rarely another platform. It’s a sharper layer, built to the shape of your operation.
Floor first
I’ve run the pass and managed F&B across multiple outlets. I’ve felt the problem from the service side.
Own what you buy
Fixed scope, documented, handed over. Not a system you rent forever.
No lock-in
No retainer running quietly in the background. If we stop, you keep everything built up to that point.
Support you can end
90 days of defect cover included. After that, support is available in hours you buy as needed, or a monthly agreement you can end with 30 days’ notice.